Exchange Return Policy
Exchange & Return Policy
At Routine, your satisfaction and trust are our priorities. We are committed to providing an exceptional shopping experience. Please review our exchange and return policy below.
Exchange & Return Conditions
Customers may request an exchange or return within 14 days of receiving their order, provided that the products are in their original condition, unused, and returned in their original packaging with all accessories and the purchase invoice.
Opened or Used Perfumes
Perfumes that have been opened or used are not eligible for exchange or return, except in cases of manufacturing defects, incorrect products, or where required by applicable consumer protection laws.
Damaged or Incorrect Products
If you receive a damaged product or an item different from what you ordered, please contact our customer service team and provide your order number along with photos showing the issue. Our team will review the case and provide an appropriate solution.
Refunds
Once your return request has been reviewed and approved, the eligible refund amount will be processed through the original payment method or another agreed method, subject to the payment provider's processing procedures.
Delivery Fees
Additional delivery fees may apply to exchange or return requests depending on the reason for the request. Any applicable fees will be communicated to the customer in advance. Customers will not be charged for delivery costs resulting from store errors or defective products.
How to Request an Exchange or Return
To request an exchange or return, please contact our customer service team and provide your order number, product details, and the reason for your request. Our team will assist you as soon as possible.